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Frequently Asked Questions

We give our clients the ability to choose between pet safe products and conventional ice melt.  For economical reasons our snow removal plans include conventional ice melt (NaCl) at no extra cost.  The pet, plant and child friendly version of our ice melt is purchased directly from our supplier and not purchased in store, that’s because a lot of the ice melts that are available in stores are generic brands and are usually 80% salt, some can be coated with a  calcium magnesium acetate which allows it to melt at lower temperature but doesn’t offer a lot if any protection to pets, or the environment.

  • Continuous Snow/Ice Monitoring done for you.  Giving you piece of mind.
  • Guaranteed snow removal within 24 h of a snowfall end.
  • Snow removal performed once every 24 hours during a continuous snowfall.
  • Traditional Icemelt / Traction control included with all our plans.
  • Online client portal for easy service request with a click of a button, automatic billing including payment options.  We accept all forms of credit cards.
  • SIMA Member (Snow and Ice Management Association)
  • Contract Free plans
  • Neighborhood promos for neighbors who sign up together as well refer a friend credit!

Always shovel your sidewalks, walkways, and driveways edge to edge and be mindful where you are placing your snow pile locations.  Some tips we always recommend is to place them away from building foundations and on large areas where there is flat ground.  Mostly lawn areas because this will add to the water table when it thaws. It will also help when the snow melts and solidifies to avoid any frost jacking or heaving to your home’s foundation causing shifts.

Make sure you get down to the pavement as per city bylaw requirements, this will also save you in the long run on not having to scrape ice or packed snow.  Have ice melt on hand to apply afterwards to protect from ice buildup and provide traction on icey walkways.  Make sure to read the labels

Shovel snow while it’s still fresh.  Fresh snow that hasn’t been packed down is the easiest to shovel and will require less work for you to get down to the pavement since it hasn’t had time to melt or be packed down from pedestrian foot traffic.

Remove snow down to the pavement when you clear it the first time.  Then apply a layer of ice melt to provide continuous protection.  When it comes to ice melt less is more, 2-3 lbs of ice melt can safely protect any walking areas of a home with a double attached garage laneway.

If you plan on leaving during a heavy snowstorm you may find yourself coming home to a lot of cleanup work.  You may find yourself scraping, shoveling for hours on end to cleanup the aftermath of a large snowfall.  We would recommend covering yourself from that burden and headache, especially since when you are coming back from a vacation or extended leave the last thing you want to come home to is a lot of physically demanding work.  We offer vacation plans for those looking to protect their homes while they are away.

  • We highly recommend an ergonomic shovel with a High Density Polyethylene blade.
  • A good ice scraper with a heavier weight on the scraper to make it easier to scrape/chip frozen snow and/or ice.
  • Ice melt and good traction control.
  • Snow Thrower for heavy snowfalls.

As a homeowner you are responsible for ensuring no one gets hurt on your property.  This includes slips and falls, as well overhead icicles that may hanging waiting to drop.  The best thing you can do is keep your walkways, driveways and sidewalks free and clear of any hazards as soon as they arise, leaving them will only make things worse for you and potentially for your wallet!

Apply ice melt beforehand up to 1 hour before it’s going to snow.  Ice melt will prevent ice from forming below the snow especially on those warmer winter days, it will also make the snow less likely to stick to the pavement helping you clear it faster and safer than usual.

Ensure your pets wear boots, even bigger dogs we would recommend them to wear boots since ice melt will be abundant in the wintertime and this affects all dogs’ paws, some more than others. 

Immediately wash your dog’s paws in Lukewarm water with some mild dish soap.  This will help wash off the residual ice melt that make have attached itself into your dogs’ paws/fur.  This will also prevent accidentally ingestion due your furry friend trying to take care of the irritation themselves through licking.

Apply coconut oil to help the bottoms of their feet from cracking or splitting that may arise from the ice melt.  But only apply after you have given them a good cleaning and the feet are dry.

For snow it’s best to clear it as soon as it finishes falling and has time to settle and create ice/frozen snow. Make sure you clear edge to edge and down to the pavement.

For ice we recommend scraping and chipping to remove it from your walkways and sidewalks.  In the event that scraping has no effect, use a small amount of ice melt to help break the bonds and clear it afterwards.

Freezing rain is tricky because the longer it goes on the greater chance it will just wash away any ice melt product that may have been present on the cement.  The best way to handle this is to apply ice melt after the rain has stopped.